Privacy Policy

1. Introduction & Scope

Shree Ganesh Enterprises ("SGE", "we", "us", or "our") operates the SGE web platform (https://sge.org.in) and the AMC MEP 24x7 mobile applications distributed via the Apple App Store (Bundle ID / App ID: 6792257571) and the Google Play Store (Package: com.mepsge.amcsge). This Privacy Policy applies to all users, clients, facility managers, enterprise partners, and field service technicians accessing our services.

We are committed to maintaining the highest standards of data integrity, confidentiality, and regulatory compliance under applicable privacy laws, including the Indian Digital Personal Data Protection Act, 2023 (DPDP), the Information Technology Act, 2000, and standard mobile distribution guidelines enforced by Apple Inc. and Google LLC.

2. Information We Collect

We collect only the minimum necessary information required to deliver mission-critical MEP engineering, facility operations, and automated Annual Maintenance Contract (AMC) dispatch services:

• Account & Identity Data: Full name, verified mobile phone number, official corporate email address, organization name, and assigned facility address.
• Infrastructure & Asset Data: Equipment serial numbers, HVAC/chiller models, fire suppression layout drawings, piping schematics, maintenance histories, and service ticket logs.
• Device & App Diagnostics: IP address, device model, operating system version, unique device identifiers, crash analytics, latency logs, and network connection status.
• Transaction & Billing Data: Payment transaction reference IDs, quotation authorizations, and GSTIN/tax identification numbers. (Note: Card numbers and banking credentials are processed directly through PCI-DSS certified gateways and never stored on our servers).

3. Mobile Device Permissions (App Store & Play Store Compliance)

When running the AMC MEP 24x7 mobile application, the following system permissions may be requested with clear runtime prompts:

4. Purpose and Legal Basis for Processing

Your information is processed under lawful bases, including contractual necessity and legitimate business interest:

• To dispatch certified MEP technicians and execute preventive maintenance schedules.
• To manage transparent ticketing, real-time status tracking, and digital service sign-offs.
• To comply with statutory fire safety codes, National Building Code (NBC) standards, and audit records.
• To provide secure customer support, account recovery, and multi-factor authentication (OTP verification).
• To analyze platform uptime, optimize mobile app reliability, and debug software anomalies.

5. Third-Party Disclosures & Service Providers

We do not sell, rent, or trade your personal data to any third parties or advertisers. Data is shared strictly on a need-to-know basis with vetted infrastructure providers:

• Cloud Infrastructure: High-security PostgreSQL database instances and Cloudflare edge networks configured with strict data residency controls.
• Push Notification Gateways: Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM) for mobile alert delivery.
• Statutory Authorities: Regulatory or government law enforcement bodies only when strictly mandated by applicable laws or court orders.

6. Data Security & Retention

All network communication across the web and mobile app is encrypted in transit using Transport Layer Security (TLS 1.3). Stored databases utilize AES-256 bit encryption at rest with role-based access control (RBAC).

We retain your account data for as long as your organization maintains an active AMC contract or account with us. Service records and regulatory compliance documentation are retained for a minimum statutory period of 5 years to fulfill building audit requirements.

7. Account Deletion & Data Erasure (Apple & Google Requirement)

In strict compliance with Apple App Store Guideline 5.1.1 and Google Play Data Safety policies, users have the absolute right to permanently delete their account and associated personal data at any time:

8. Your Rights & Choices

Under governing data privacy frameworks, you retain the following rights:

• Right to Access: Request a digital copy of all personal records we hold regarding your account.
• Right to Rectification: Update inaccurate contact details or company personnel assignments directly in your profile.
• Right to Restrict or Withdraw Consent: Revoke app permissions (Camera, Location, Notifications) at any time through your iOS or Android system settings.
• Right to Grievance Redressal: Contact our designated Grievance Officer regarding any privacy concern.

9. Policy Updates

We may periodically update this Privacy Policy to reflect advancements in technology, platform enhancements, or evolving legal frameworks. When material amendments occur, we will notify registered users via in-app push notification or banner update prior to implementation.

10. Contact Us & Grievance Redressal

For any inquiries regarding data protection, permissions, or deletion requests, please contact our Compliance Team: